Online Mediation and Arbitration

We strongly recomend to you Party-Directed Mediation.  The Party-Directed Mediation model was developed by Gregorio Billikopf of the University of California. One aspect of the mediation model focuses on listening, using the techniques of client centered therapy (developed by Carl Rogers). 
The role of the mediator is primarily to be a good listener and coach, thereby allowing the parties involved to have free rein over the specific steps taken toward resolving a conflict or achieving a compromise. see page. 119