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We strongly recommend you to read this books, magazines, articles

Author: Leonard Riskin
Title: Undertadind of Mediator.s Orientation Stratigies and Techniques
Reference: PDF document riskinL2_Cfm.pdf
Year: 6 April 1996
Annotation:

This Article begins with a review of previous efforts to categorize mediation and their shortfalls, including the lack of any widely-shared comprehensive method for describing the various approaches to mediation practice. The Article then offers a new "grid" system for classifying mediator orientations, strategies, and techniques and describes the potential utility of the grid, particularly its effectiveness in selecting mediators.

Publisher: Harvard Business Review

Author: Ana Gonçalves
Title: A Brain-Based Analysis of Online Mediation
Reference: PDF document brain-based analysis of online mediation chapter (1).pdf
Year: 6 June 2013
Annotation:

For some other professionals, online mediation is a no-brainer: it’s a great substitute to face-to- face mediation for parties who might never have the time and/or money to travel several thousand kilometers to meet each other in a neutral place – and yes, online mediation has some disadvantages, but they are clearly offset by its advantages

Publisher: OnlineMediators.com

Author: (Dwight Golann
Title: MEDATING Legal Disputes. Effective Strategies for Neutrals and Advocates
Reference: PDF document Chapters 1+2.PDF
Year: 6 September 2009
Annotation:

The Skills of a Legal Mediator. Topic 1. Facts of the Case: 

Pre-mediation Meeting: Plaintiff 
Pre-mediation Meeting: Defendant 
Opening Session: Active
Opening Session: Restrained
Listening and Conveying Information
 Bargaining for an Offer

Publisher: American Bar Association and Dwight Golann